RETURNS AND REFUND
If for any reason clients are not satisfied with an order, the item(s) can be returned for refund.
You can return any item for a refund, within 28 days of receiving your original order, please consider that it might take several working days for your return to reach our warehouse, depending on your location and on the postal/currier service you choose.
Please notify us of your intention of returning the item(s) at email@example.com and provide us with the tracking number of the shipment.
Please retain a proof of postage until we have confirmed your refund has been processed.
The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way, we also suggest you to use a postal service that insures you for the value of the items you are returning and obtain proof of posting.
Our returns address is:
Via Strinati 1
47522 Cesena (FC)
Please note that all the return shipping cost are at the expense of the customer.
As soon as we will receive your package and will check that the item is conform with how it was shipped to you, we will confirm you by email that your return has been accepted, and we will proceed to refund the credit card with which the payment has been made (refund will be made within 30 days, or in line with the credit card policies)
• All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
• Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
• The item must not be worn; it has to be in the same conditions as it was received
• Original tags of the item must not be removed.
• Swimwear (bikini bottoms, swim trunks or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed.